We have 30 day refund policy.
Return Eligibility:
We want you to be completely happy with your purchase. If you don’t love your winter jacket, you may return it within 30 days of receiving your order and get a full refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and with all tags attached.
How to Initiate a Return:
Contact Us: Please email us at [email protected] or call us at +1 539-271-4202 to begin the return process.
Return Authorization: Once you contact us, we will provide a Return Authorization (RA) number along with further instructions on how to return your item.
Ship Your Return:
Securely package the item and include your RA number. You are responsible for the return shipping unless the item is defective or an error has occurred in shipping.
Refund Process:
Once we have received your returned item, an inspection will be conducted, and then your refund will be processed. Refunds are credited to your original form of payment within 5-7 business days upon receipt of your merchandise return. Please note shipping costs are not refundable.
Exchanges:
In the case of an exchange for another size or color of jacket, please begin the return process as outlined above and submit a new order for your item of choice.
Damaged or Defective Items:
If the item is damaged or defective at the time of delivery, please contact us immediately at [email protected]. We will be happy to replace it or give a full refund at no additional cost to you.
Final Sale Items:
Items marked as final sale are not returnable nor exchangeable.
Thank you for your purchase! For any other questions or concerns, please do not hesitate to reach our 24/7 customer service.
CONTACT US
Support Time: 24/7
Phone Number: +1 539-271-4202
E- mail : [email protected]
Adders : 3726 Albany Post Rd, Hyde Park, NY 12538, USA