FREQUENTLY ASKED QUESTIONS
What is your shipping policy?
We offer flat-rate shipping within the United States. Orders are processed within 1-3 business days, and delivery usually takes 5-7 business days for standard shipping and 2-3 business days for expedited shipping. Please find more details on our Shipping Policy.
Can I track my order?
Yes! You will be emailed a confirmation when your order ships, which includes tracking information so that you may keep track of your shipment.
What is your return policy?
You can initiate the return of an unused product within 30 days of receiving your order for a full refund or exchange. The items must not be used and must be in their original packaging with all tags attached. For detailed information, please refer to our Return & Refund Policy.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact us using the address [email protected] or call us at +1 539-271-4202. We’ll be happy to give you a Return Authorization number and full instructions.
Do you ship internationally?
Currently, we only ship in the United States. If you have an international inquiry, please contact support@ananz shop.
What if my item arrives damaged or defective?
In case of receiving any damaged or defective item, please contact us instantly at [email protected]. Replacement or refund will be arranged for you free of cost.
How can I change or cancel my order?
If you want to change or cancel your order, please notify us as soon as possible. We can make the changes or cancellation only before the order has been processed and shipped.
How do I contact customer support?
You can reach our customer support 24/7 by email at [email protected] or by phone at +1 539-271-4202.
Do you have a loyalty program?
We are working on a loyalty program now! Check for updates, or subscribe to our newsletter to get news and promotions in your inbox.
How do I care for my winter jacket?
Please refer to the label for special care washing and maintenance instructions.
CONTACT US
Support Time: 24/7
Phone Number: +1 539-271-4202
E-mail : [email protected]
Adders : 3726 Albany Post Rd, Hyde Park, NY 12538, USA